These Terms govern your purchase of the STRLCS Property Compliance Audit (the “Audit”) from Short-Term Rental Licensing Compliance Services (Pty) Ltd (registration number 2026/533467/07) trading as “STRLCS”.
By completing your purchase, you agree to these Terms in full.
1. Delivery Window & 24-Hour Response Rule
Your Property Compliance Audit will be delivered within 14 calendar days from the date we receive all requested information from you.
To keep the 14-day clock running, you agree to respond to our information requests within 24 hours (excluding weekends and South African public holidays). This includes:
- Our initial WhatsApp confirmation call after purchase
- Any document, photo, or clarification we request during audit preparation
If your response takes longer than 24 hours, the 14-day delivery clock pauses and resumes when your information is received. The 14-day refund guarantee applies from the date of your last information response — not from the date of purchase.
2. Owner Cooperation
An accurate audit requires your active participation. You agree to:
- Respond to our WhatsApp confirmation message within 24 hours of purchase
- Provide accurate property details, address, title deed information, and any existing compliance documents we request
- Respond to follow-up information requests within 24 hours (excluding weekends and South African public holidays)
- Be reasonably available by WhatsApp or email throughout the delivery window
3. 14-Day Delivery Refund Guarantee
If STRLCS fails to deliver your audit within 14 calendar days of your last information response, you may request a full R1,499 refund in writing within 7 days of the missed deadline. Refund requests received after 7 days will not be considered.
Approved refunds are processed within 14 business days of approval, paid to the same payment method used at purchase.
No refund applies once the audit has been delivered to your inbox. The Audit is a digital deliverable — once received, it cannot be returned.
4. Information Accuracy Disclaimer
The Audit is compiled from information gathered from you, your property records, and third-party sources including municipal departments, national regulatory bodies, and industry authorities.
While STRLCS takes reasonable care to verify all information, STRLCS cannot be held liable for:
- Inaccurate, incomplete, or false information provided by you
- Inaccurate, outdated, or contradictory information provided by municipal officials, national bodies, or any third party
- Changes in legislation, by-laws, or regulations that take effect after your Audit is delivered
- Departmental staff turnover, restructuring, or process changes that alter previously-provided information
The Audit is a snapshot of applicable compliance requirements at the point of delivery. You are responsible for confirming any material item independently before acting on it.
5. Scope of the Audit
The Audit is:
- A personalised list of certificates, permits, and compliance items applicable to your property
- Estimated costs, timelines, and issuing authorities per item
- A recommended sequence and dependency map
- A comparison of DIY versus STRLCS-managed compliance paths
The Audit is not:
- Formal legal, tax, financial, or professional advice
- A submission of applications on your behalf — that requires a separate STRLCS Compliance Submission Package
- A guarantee of successful application outcomes with any municipality, authority, or third party
- A substitute for owner sign-off on legal, financial, or property-related decisions
6. Credit Toward Compliance Packages
If you purchase a STRLCS Compliance Submission Package within 30 calendar days of your Audit delivery date, the full R1,499 Audit fee will be credited against the package cost.
After 30 days, the credit expires and the Audit becomes a standalone product.
The credit applies to Compliance Submission Packages only and is not transferable, non-refundable independently of the package, and cannot be combined with other promotional credits.
7. Data & Privacy
Personal information you share is processed under our Privacy Policy in line with the Protection of Personal Information Act (POPIA).
We use your information solely to prepare your Audit and communicate with you about your order. We do not share your information with third parties without your consent, except where required to complete your Audit — for example, verifying property details with municipal records or reference authorities.
8. General
These Terms are governed by the laws of the Republic of South Africa.
Any dispute will first be resolved through direct discussion between the parties. If unresolved within 30 calendar days, the dispute will be finally determined by arbitration under the rules of the Arbitration Foundation of Southern Africa (AFSA), conducted by a single arbitrator in Cape Town, South Africa, in English.
STRLCS’s domicilium citandi et executandi for legal notices: Impala House, 27 Castle Street, Cape Town, 8001.
9. AI & Third-Party Software
By purchasing this Audit and making payment through our platforms, you consent to STRLCS using artificial intelligence (“AI”) tools and third-party software providers to assist in preparing and delivering your Audit.
- What AI is used for: automated lookups against South African authority databases, drafting sections of your Audit report which are then reviewed by a STRLCS specialist before delivery, powering our AI messaging agent (“Zia” and successor agents) on WhatsApp / email / web chat, and flagging anomalies in your inputs for specialist review.
- Human review of your Audit. Your final Audit report is reviewed by a STRLCS specialist before it is sent to you. You may request further human review of any AI-assisted portion of your Audit by emailing privacy@strlcs.co.za.
- Third-party software providers. STRLCS shares your personal information with third-party software providers only to the minimum extent needed to prepare and deliver your Audit. Categories include CRM and back-office platforms, communications platforms, payment processors, analytics platforms, and AI providers. Full details, including a current list of processors, are in section 5 of our Privacy Policy.
- No model training on your data. STRLCS does not permit its AI providers to use your information to train their models.
- Withdrawal of consent. You may withdraw this consent at any time by emailing privacy@strlcs.co.za. Withdrawal may make it impossible for STRLCS to deliver your Audit within the 14-day window; where that is the case, we will explain the impact and refund the Audit fee in line with the 14-Day Delivery Refund Guarantee (section 3).
10. Regulatory Environment & Government-Side Changes
The short-term rental regulatory environment in South Africa — at national, provincial, and municipal level — is actively evolving. Government departments and regulatory bodies may, from time to time and often with little or no notice, change the compliance requirements applicable to short-term rentals, alter the process, forms, or fees required, introduce or withdraw by-laws and interpretive guidance, or issue instructions that differ from another department's official position on the same subject.
Your Audit is prepared using the compliance requirements, processes, and interpretive guidance officially published by the relevant government departments and regulatory bodies at the date of Audit delivery. Your Audit does not represent or warrant that any specific requirement, process, timeline, or fee described will remain unchanged in the days, weeks, or months that follow.
Where a government body changes the applicable requirements, process, forms, or fees after your Audit is delivered:
- STRLCS is not liable for any resulting delay, additional cost, non-completion, changed outcome, or loss of any nature (direct, indirect, consequential, or otherwise) that you may suffer.
- Your Audit remains valid as a snapshot of the position at the date of delivery. It does not automatically update.
- You may, at your election, engage STRLCS to update your Audit. An update is charged as a separate engagement at STRLCS's then-current rates.
- Your right to the 14-Day Delivery Refund Guarantee (section 3) and to credit toward a Compliance Package (section 6) is not affected.
You acknowledge that government departments and regulatory bodies themselves may, at times, hold differing or unclear views on process or requirements; that STRLCS follows the process as advertised by the relevant government bodies at the time of Audit delivery; and that STRLCS's obligations to you are limited to acting reasonably on the information officially published by those bodies. STRLCS is not a government body, does not make regulations, and cannot compel any government body to act in a particular way or within a particular time.
These Terms may be updated from time to time. The version in effect at the date of your purchase applies to your Audit.